Privacy Policy

Version: September 2026

LiteStride respects your privacy and handles your personal data with care. In this privacy policy we explain, as simply as possible, which personal data we process, why we do so, how long we keep it and what rights you have.

1. Who is responsible for your data?

The controller responsible for processing your personal data is:

LiteStride
Legal company name: LiteStride
Registered address: Duinzicht 21, 1852 JL Heiloo, the Netherlands
Email: info@litestride.eu
Chamber of Commerce (KvK) number: 69561605
VAT number: NL857919453B01

2. What personal data do we process?

Depending on how you use our website and services, we may process the following data:

  • first name and surname;

  • billing and delivery address;

  • email address;

  • phone number;

  • order, return and warranty details;

  • payment and transaction details;

  • account details, if you create an account;

  • communication with our customer service;

  • IP address;

  • browser, device and technical data;

  • information about your use of our website;

  • cookie data and, where you have given consent, data for analytics and marketing.

We only collect data that is necessary for our services or for which another valid legal basis exists.

3. What do we use your personal data for?

Orders

We use your personal data to:

  • process your order;

  • handle payments;

  • ship your order;

  • keep you informed about your order;

  • handle returns, complaints and warranty requests.

The legal basis for this is the performance of the contract with you.

Administration

We process certain order, payment and invoice data to comply with our statutory administrative and tax obligations.

The legal basis for this is a legal obligation.

Customer service

When you contact us, we use your data to handle your question or complaint.

We do this to perform our contract with you or on the basis of our legitimate interest in providing good customer service.

Website, security and improvement

We may use technical data to keep our website working properly and securely, to prevent fraud and misuse, and to improve our services.

Our legitimate interest here is being able to operate and improve our online store safely, reliably and efficiently.

Where consent is required for analytics, we ask for it in advance.

Marketing

If you sign up for our newsletter, we may use your email address to send you news, product information and offers from LiteStride.

Where consent is required for this, we ask for it in advance. You can withdraw your consent at any time.

Every marketing email includes an option to unsubscribe.

For marketing and tracking cookies, we ask for consent where this is required by law.

4. What data do you need to provide?

To place and fulfil an order, we need certain data, such as your name, delivery address, email address and the details needed to process your payment.

Without this data, we cannot process or deliver your order.

Other data is only mandatory where this is clearly indicated.

5. Who do we share personal data with?

We do not sell your personal data.

We only share personal data where necessary to provide our services, manage our online store or comply with a legal obligation.

This may include:

  • Shopify, for providing and managing our online store;

  • payment providers: [TO BE COMPLETED];

  • carriers and logistics partners: [TO BE COMPLETED];

  • email and newsletter services: [TO BE COMPLETED];

  • analytics and marketing services: [TO BE COMPLETED];

  • IT and technical service providers;

  • accounting and administrative service providers;

  • government authorities, where we are legally required to provide data.

These parties only receive the data they need for their work.

Where necessary, we make agreements with service providers about the protection and processing of personal data.

6. Data outside the European Economic Area

Some service providers we use may process personal data in countries outside the European Economic Area (EEA).

When personal data is processed outside the EEA, we ensure this is done in accordance with the GDPR. This may, for example, be based on an adequacy decision of the European Commission or on the use of standard contractual clauses approved by the European Commission.

Once our final technical and marketing services have been chosen, this information will be specified further where necessary.

7. How long do we keep personal data?

We do not keep personal data longer than necessary for the purpose for which it was collected, unless a statutory retention obligation applies.

In general, we use the following periods:

  • order, invoice and payment data: for as long as required under the applicable tax and administrative retention obligations;

  • account data: for as long as your account is active and thereafter only for as long as reasonably necessary;

  • customer service, complaints and returns: for as long as necessary to handle the question, complaint or return, and thereafter for as long as reasonably necessary for our records or any legal claims;

  • newsletter data: until you unsubscribe or withdraw your consent;

  • cookie and analytics data: in accordance with the retention periods stated in our Cookie Policy and/or the relevant cookie settings.

When personal data is no longer needed, we delete or anonymise it.

8. Cookies

Our website uses cookies and similar technologies.

Strictly necessary cookies may be used without consent where they are needed for the website and online store to function, for example for the shopping cart and checkout.

For analytics, marketing and tracking cookies, we ask for consent in advance where this is required by law.

These cookies are only placed after you have given consent.

Through the cookie settings on our website, you can view and change your preferences and withdraw consent you previously gave.

More information about the cookies and similar technologies we actually use can be found in our Cookie Policy.

9. Marketing and profiling

Where you have given consent, we may use data about your use of our website to make our marketing more relevant and to measure the results of our advertising.

For this, we may use services such as [for example Meta – TO BE CONFIRMED] and [Google – TO BE CONFIRMED].

We do not make decisions based solely on automated processing that produce legal effects for you or similarly significantly affect you, unless we introduce this later and it is permitted by law.

If this changes, we will update this privacy policy and inform you to the extent required by law.

10. Personal data from other sources

In most cases, we receive personal data directly from you.

We may receive data from parties involved in your order, payment or delivery, such as a payment provider or carrier.

Where we obtain personal data from other sources and are legally required to give you additional information about this, we will do so.

11. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure and unauthorised alteration.

12. Your privacy rights

Under the GDPR, you have various rights.

You can ask us to:

  • give you access to the personal data we process about you;

  • correct inaccurate personal data;

  • delete personal data where you are entitled to this;

  • restrict the processing of your personal data;

  • object to certain processing;

  • transfer your personal data where the right to data portability applies;

  • withdraw consent you previously gave.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

You can always object to direct marketing. We will then no longer use your personal data for that direct marketing.

You can submit a request via info@litestride.eu.

We will respond to your request within the statutory period. Where necessary, we may ask you for additional information to verify your identity.

13. Complaints about your personal data

Do you have a question or complaint about how LiteStride handles your personal data? Please contact us at info@litestride.eu.

You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority), the Dutch supervisory authority for privacy.

14. Changes to this privacy policy

We may update this privacy policy when our website, services, systems used or the law change.

The most up-to-date version is always available on our website. The top of this privacy policy shows when this version was last updated.

If we want to use personal data for a new purpose that is not compatible with the original purpose, we will inform you in advance where the law requires this.

LiteStride

Legal company name: LiteStride
Registered address: Duinzicht 21, 1852 JL Heiloo, the Netherlands
Email: info@litestride.eu
KvK: 69561605
VAT: NL857919453B01