Returns & Refunds

Not completely happy with your order? No problem. Below you can read how returns work at LiteStride.

14-day cooling-off period

After receiving your order, you have a 14-day cooling-off period.

Would you like to return a product? Let us know within these 14 days that you wish to cancel your purchase.

You can do this:

  • via the return/withdrawal function in our online store; or

  • by email at info@litestride.eu.

You do not need to give a reason for your return.

Once you have registered your return, you have a further 14 days to send the product back.

Return conditions

You may inspect and try on a product as you would in a shop.

We ask you to return the product, as far as reasonably possible:

  • clean and undamaged;

  • complete;

  • with the original labels;

  • and in the original packaging.

Your right of withdrawal does not automatically lapse if the original packaging or labels are missing. However, if the product has been used more than necessary to assess it and its value has decreased as a result, we may charge you for this reduction in value.

Registering a return

Register your return via the returns function in our online store or send an email to:

info@litestride.eu

Please include your name and order number.

After registering your return, you will receive the information you need to send the product back.

Return address

Returns can be sent to:

LiteStride
Duinzicht 21
1852 JL Heiloo
The Netherlands

Return costs

The cost of returning a product is borne by the customer, unless we indicate otherwise.

For a product that is defective or does not conform to the contract and for which LiteStride is legally responsible, the necessary return costs are borne by LiteStride.

Refunds

After a valid withdrawal, we will refund the amount due no later than 14 days after your withdrawal.

We may withhold the refund until we have received the returned product or until you have shown that you have sent the product back, whichever is earlier.

If you return your entire order, we will also refund the original cost of our standard delivery.

Did you choose a more expensive shipping method than our standard delivery when ordering? Then the additional cost will not be refunded.

Are you returning only part of your order? Then the original shipping costs will not be refunded.

In principle, the refund is made using the same payment method you paid with.

Risk of return shipments

For a return you send yourself, you are responsible for the parcel until LiteStride has received it.

We therefore advise you to keep your proof of postage until your return has been fully processed.

If LiteStride arranges the transport of the return itself, the risk passes to LiteStride from the moment the parcel is handed to the carrier we have engaged.

Received a damaged or wrong product?

Have you received a damaged, defective or wrong product? Please let us know via info@litestride.eu.

Please include your order number and, if possible, a photo. We will look into the situation and, where LiteStride is responsible, provide a suitable solution free of charge in accordance with the statutory warranty rules.

Exchanges

Would you like a different size or a different product? Return the original product using the procedure above and place a new order in our online store.

That way we can deliver the size or product you want as quickly as possible.

Model withdrawal form

You may also use the statutory model form below. Using it is not mandatory.

To:
LiteStride
Duinzicht 21
1852 JL Heiloo
The Netherlands
info@litestride.eu

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Product(s): ............................................................

Ordered on: ............................................................

Received on: ............................................................

Name of consumer: ............................................................

Address of consumer: ............................................................

Order number (optional): ............................................................

Date: ............................................................

Signature of consumer:
(only if this form is submitted on paper)

...........................................................................

Questions?

Do you have a question about a return or refund? Please contact us at info@litestride.eu.